Customer Feedback | Kudos | Cenvar Roofing

We try to survey each and every customer. Looking for the good, bad and ugly. Here are some of our favorites.

From Our Internal "Kudos" and "Shout Outs" Channel

Linda J.

Harrisonburg, VA
April
Waynesboro, VA - "Even though there was a little snafu with the flashing color, and the wrong color was delivered, and completely installed... they did offer to re-do it, with no hesitation. I didn't want them to do that, and it looks just fine like it is... but that really impressed me! The crew was really great!"

Dennis M.

Windows
April
Buchanan, VA - "My husband and I cannot be more satisfied and pleased with Cenvar. We have been in VA for 6 years, don't know any contractors. We needed a new roof in 2025, took our chances with your company, and then we had replacement windows installed and this year had the rest of the sun porch windows replaced. From the time we had Titus come look, and give us quotes, we knew we were right in choosing you. Everyone has been professional, courteous and put up with all our questions. We recommended you to our daughter in Roanoke, you will be installing her windows. Thank you for reminding us honest, professional contractors are still around!"

Mickey P.

Charlottesville, VA
April
Palmyra, VA - "I would definitely recommend Cenvar, in fact, I already have! I was impressed. Everything was great. Very professional and courteous. Anthony Matos was excellent. Thank you!"

Adam L.

Charleston, WV
April
Poca, WV - "I actually thought about doing it myself, but some things are just worth the money and piece of mind. Cenvar did an amazing job, in and out in no time. Shawn Mains stayed in constant contact the day of the job. I was very happy when I came home and saw my new roof. The biggest weight came off of my shoulders that day! I think it's most impressive that Chris Good has his assistant call every customer after every job! Please thank him!"

S.P.

Windows
April
Richmond, VA - "Randy Daniels is worth his weight in gold!! He set the expectations, then EXCEEDED them! I like the way he measured twice and cut once! Also, the way they wrapped every single pane in metal... that was ridiculous! (in an GOOD way!) Whoever that other tall guy was that did that... he is a true craftsmen! The quality is amazing! You guys have done fantastic work on my roof... now I can sing the praises for the Window & Door division! Please tell Chris Good thank you, as usual!!"

Cynthia

Lynchburg, VA
April
Bedford, VA - "I would highly recommend Cenvar for windows and will be contacting you in the future to have upstairs windows replaced. All steps from initial measurements to completion of the job went flawlessly. There was excellent communication from beginning to end. I was impressed with everyone involved, they were professional, knowledgeable and friendly. I was especially impressed with the install crew, they were very hard workers, finishing one task and moving right to the next. And they were very personable. There is nothing that I experienced that could have been done better. Hope this answers your questions."

Randall F.

Lynchburg, VA
April
Forest, VA - "Yes, I would recommend your company, Cenvar, and I have already sent my neighbor to have Mathew Love give her a quote on a new roof. Both Mathew and Griffin and his crew did an excellent job. After Griffin had installed my new beautiful roof on a Friday, I had a squirrel start tearing it up. He was trying to get into our great room through the roof cap. The day after the new roof was installed, he tore about 18 inches of the roof cap vent away. I called Griffin about it and he sent one of his crew members and fixed it that day. That was Saturday. Sunday, the squirrel didn't show up, but by Monday he not only destroyed about 2 feet of the fixed roof cap vent he also started ripping the actual shingles apart. Now the war was on! I immediately knew the only way I was going to save my new roof was to get rid of this squirrel. I had to get a firm that is licensed to trap squirrels. My pest control company couldn't handle that and they recommended me to a company that could. That Tuesday the traps were set. They set traps on the roof and on a tree that had a squirrel nest near the top. After seven days, they had trapped 4 squirrels and 2 baby squirrels. I waited a few more days to make sure they had caught the right squirrel. Haven't had a squirrel on the roof since and Griffin and a crew member came and fixed the roof cap and replaced the shingles that the traps had damaged. I can't say enough how professional your company was from start to finish. I was treated like I was the only customer you had and wasn't going to be left alone till I had everything perfect. Today it is perfect. Thank you for a job well done and I would recommend your company to everyone. PS. I also had some gutter work and fascia board replaced by your company and they did a fantastic job!"

Homer S.

Charlottesville, VA
April
Ruckersville, VA - "Everything went great with the roof. The crew were all friendly and seemed to enjoy their work. They finished the job sooner than I expected for the size of the house. The only negative comment I can make is I found several nails in the yard after they left. Overall, it was a good experience and I would definitely recommend Cenvar to everyone!"

Doug K.

Roanoke, VA
April
Hardy, VA - "A magnificent job!! We got 5 different estimates, and it took a while gathering all of the information from every company. Aaron was the reason we went with Cenvar! He was awesome. He understood that we were waiting to receive all estimates before deciding. He was not your typical pushy salesman at all! He was very patient, very professional!! The crew that came and did the standing seam metal roof were amazing! They were quick, clean and very friendly. The two men that came for the gutters were also amazing!! We are happier than I thought we would be. The whole process was surprisingly easy! I know if we need anything or have any questions, we will get a quick response. It's not easy to say in this day and time but... wow! Both crews were incredible! What an experience! The thing that struck me the most impressively was the crew... they were SO friendly! Every time I left the house they said 'drive safe!' There was always an acknowledgement or a wave. They made it special! Please let them know that it was recognized and appreciated by me, the customer and home owner! Also, if anyone wants to come look at our beautiful roof, here on the lake, please let the salesman know! They can pop over on the boat and see the standing seam metal job that you did!!"

Dillon B.

New River Valley, VA
April
Hillsville, VA - "Sorry for the late reply, as the last job has been completed now. Yes, I would recommend Cenvar. I was satisfied AND impressed. The shingles look great and I was amazed with how clean everything was once completed. Had a minor issue on the fascia metal but it was taken care of and everything looks good. My experience with Cenvar was great. I couldn't have asked for anything more. Kudos to you and your team."

Vonda S.

Charleston, WV
April
Charleston, WV - "I would recommend Cenvar, without a question!! I was impressed, each person did their best to see that all the staff were attending to excellence in completing the job. Therefore, I am impressed at the skill of excellence each employee demonstrated in achieving a professionally completed job. Since I'm not educated in constructively judging the entire job I will provide you with my thoughts overall: This company does what they say they will do. They arrived on time, worked thru the day, cleaned up every piece of debris, and every nail. The job was completed within a reasonable time frame. All of my questions and concerns were appropriately addressed. I highly recommend this company! Give them a call and tell them Vonda sent you!"

Richard T.

Roanoke, VA
April
Lexington, VA - "It went well, no problems to speak of. They did come back very promptly to handle a couple of things, which I appreciated!"

Alice W.

Windows
April
Daleville, VA - "I'm a repeat customer. This is now my 3rd experience with Cenvar. I now have a roof, some solar, and all new windows by your company. What keeps me coming back is the quality of your work, your warranties, and above all else the trust that I have in the people who work for you. Not one of them has let us down, and they have all been more than willing to reach out or step up when needed! And, for the record, I tell everyone they should use Cenvar! Thank you for your excellent service!"

Randy R.

Huntington, WV
April
South Point, OH - "Yes I would definitely refer your team, in fact I have already told a lot of my friends and co-workers about how professional and efficient the crew was. I don't think that you could change or add anything that you all do."

Jimmie C.

Harrisonburg, VA
April
Mount Solon, VA - "The crew did a wonderful job. They didn't waste time and completed the job quickly including clean up. Very happy with the outcome."

Sam B.

Lynchburg, VA
April
Amherst, VA - "We will recommend Cenvar. This is our second structure that was re-roofed by your people. We are impressed by the crews drive and work ethic. We think these hard working guys are from Honduras. I have spent some work time there too. They arrived early, went to work quickly and did not even stop for a break until done with the job around 2:30 pm or so. Very impressive! Be good and keep up this high quality service."

Eva J.

Roanoke, VA
April
Roanoke, VA - "I had a very positive experience with Cenvar. I needed to have my basement windows replaced. The men who came by were very professional and patient with me and my husband at the initial visit. No high pressure sales. The men who worked on the windows did a great job and cleaned up after the work was done. I walked around and I could not have been more pleased. I would certainly recommend them as a company that is well trained and thorough in their work. Customer friendly plus 10!!!"

Richard & Kathleen B.

Lynchburg, VA
April
Forest, VA - "We are sooooo over the top happy with our windows and our experience!!!! Your organization is extremely organized and just plain enjoyable. We have recommended Cenvar and will continue to do so. In fact when I reached out to my Credit Union for the Equity Loan all I had to say was your Company Name and they were so eager to get the ball rolling. Your reputation in the community is outstanding! Impressed beyond words! Nothing was left undone! Thank You!"

David G.

Charlottesville, VA
April
Charlottesville, VA - "I had a great experience working with Cenvar Roofing from start to finish. The whole process was smooth, professional, and honestly easier than I expected. Tyler, the sales rep, originally came out about 8 months before I was ready to move forward. When I reached back out, he was super responsive and still had all my measurements on file, so he didn't even need to come back out. He quickly provided an updated quote, and I actually ended up saving money because they were running a winter discount when I signed. Megan, the account manager, was great with communication. She helped schedule everything and kept me updated throughout the process so I always knew what was going on. Wilmer, the foreman, was also excellent. He stayed in contact during the install, sent photos before, during, and after the job, and called me when everything was finished. We even met the next day for a walkthrough/inspection, which I really appreciated. Payment was simple, and they handled all the warranty paperwork directly. Everything is backed by Cenvar, so I didn't have to deal with any third-party hassle. Overall, everyone I worked with was professional, responsive, and easy to deal with. I highly recommend them and will definitely use them again for future roofing needs."

Local Church

Roanoke, VA
April
Roanoke/Salem, VA - "Yes, we would and have recommend Cenvar. We were impressed with the overall experience. The roof looks great, it was completed in a timely fashion, and I asked if they could make sure to thoroughly check for nails because of the Easter egg hunt — they came back and double checked for nails to make sure the kids would be safe! Nothing to improve on! Cenvar has replaced all four of the roofs on the church property and when we had any concerns about anything they were quickly addressed. When we had questions about the last part of the roof that still needed to be replaced, Thomas Payne drove over here personally and walked me through the last part that needed to be replaced to make sure we didn't miss anything. Thomas Payne went above and beyond to make sure that we were taken care of — he checked on us throughout the year to see if there was anything he could do to help us reach our goal of completing the last phase of the project. When we were ready Thomas was there to assist and made adjustments as needed. I really appreciate his time, attention to detail and his follow up, he has been a blessing!"

Harry P.

Lynchburg, VA
April
Rustburg, VA - "It went great! Everybody was wonderful, they explained everything as it was happening straight down the line! We just spoke to Aaron this morning about doors! You guys are great!"

James M.

Roanoke, VA
April
Salem, VA - "I am very pleased with the way they treated us, and with what they did on the job. I have no complaints whatsoever! Those guys were real professional! When we go to do other projects on the house, Cenvar is going to be the first one we call. We really appreciate your service!"

Will D.

Charlottesville, VA
April
Charlottesville, VA - "My experience with Cenvar was very professional. I would and already have recommended Cenvar to neighbors and friends. I was very impressed with the crew and how well they worked as a team. They were able to complete the job in two days. This was ahead of the proposed 3-4 days projected. Very pleased with their quality and workmanship. There were some issues with our spring plantings and flowers that got trampled during the work. This was offset by Cenvar adjusting the final invoice to compensate and was appreciated. Given the overall job I am very pleased and appreciate the GREAT end result. Thank you!"

Edwin E.

Roanoke, VA
April
Roanoke, VA - "I couldn't be happier with your company. They did a great job from start to finish. I would highly recommend to everyone I know. The only thing that didn't go according to plan was the weather which cost us a week. And since you can't control that you were on point with the whole project. Thanks again for your work!"

Phil D.

Harrisonburg, VA
April
Nellysford, VA - "I would definitely recommend Cenvar roofing based on my overall experience. I was impressed with the entire process, from start to finish. The estimate was thorough and detailed. The workers were on time and hard-working, putting in very long days to complete the job in 2 days. I appreciate that a quality control inspection was conducted upon completion!"

Jill B.

Roanoke, VA
April
Lexington, VA - "YES!! I would recommend Cenvar! From the consultation to installation, everything went great and smooth. All questions answered, updates given throughout the process. Estimates were easy to follow, understand and price was very reasonable. 10/10 would recommend to everyone! We love our new roof & gutters! Keep doing what you're doing, I will use you all again should we need anything additional! Thanks for the great work!!"

Clara C.

Blacksburg, VA
April
Blacksburg, VA - "Yes, I would recommend Cenvar. I was impressed with the roof work itself. Those guys did the work in one day--they put in about 12 hours. Cleanup was not so great, but when I called the project manager, he came to the house and did the cleanup work himself. It's possible that the guys who put the new roof on the house were too tired after such a long day, although one fellow used a blower (sort of) on a couple of decks (there was one they couldn't get to). I was impressed that I was kept up-to-date and found everyone with whom I talked to be friendly, knowledgeable, and informative."

Charles O.

Charlottesville, VA
April
Ruckersville, VA - Yes, I would recommend Cenvar. Everyone I dealt with, was knowledgeable and professional, they provided me with answers to my questions in a timely manner, if they didn't already know, they said so and reach out and found the actual answers, and not made up BS. I appreciated that immensely. The whole job generally looks great, and best of all, no more leaks and the front porch is staying dry. So Good So Far!

Linda M.

Lynchburg, VA
April
Appomattox, VA - We were delighted with our experience with Cenvar! We would definitely recommend Cenvar. We were impressed with our overall experience. Aaron came to give an estimate and was very efficient and professional. Our roof replacement was scheduled for a Monday which was going to be rainy. Holton called on Friday and moved it up to Saturday. I was amazed that they arrived at 7:30 and when I returned home at 2 pm, the back was finished and half of the front of the roof. At 4 pm, they finished and started the final clean up and were driving away at 5 pm. Sam was the supervisor and he kept me updated while I was away from home early in the day. The next week, Sam returned to make sure I was happy and receive the payment. Then Jose came for a final inspection to be sure everything was completed correctly. Yes, I was very impressed with the whole experience. I truly can't think of anything which you could have done better. We are happy to recommend Cenvar to our friends and neighbors.

Tami H.

Lynchburg, VA
March
Huddleston, VA - "I was so pleased with everything! Y'all did a great job, thank you so much!"
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