Zaida is the glue that holds together our original branch in Lynchburg, VA. She was hired in 2016 to answer the phones and take care of the administrative side of the business. The job requires a capable person to multitask and keep their cool, and Zaida is the definition of cool.
Holton Walker, Lynchburg's General Manager, can't say enough about Zaida's ability to keep things running smoothly:
Zaida goes above and beyond her call of duty! She is always willing to do more and takes the initiative on tasks that need to be done. She always finds a way to get tasks done and done well. She is a great team player. She is very dependable, reliable, proactive and diligent. Zaida is always disciplined and punctual! She creates a great line of communication between the branch and customer. Zaida is always polite to customers and co-workers and she is very approachable. She is an employee who easily adapts to all changes and is willing to learn. She makes a huge difference to our team in Lynchburg!
Zaida was nominated multiple times to win our first ever 110% employee award. Her coworkers had nothing but glowing things to say about her:
"Zaida does a great job coordinating incoming calls and dozens of customers. Juggling so many things is such a difficult job, and she does it flawlessly! I nominate Zaida."
"Zaida interacts with dozens of customers and keeps things running smoothly. She has such a sweet demeanor and always helps out when she can. She truly is everything you'd want if you called a company asking for help."
The 110% employee award was created to spotlight and applaud our employees for their commitment to deliver such a great experience for our customers that they will want to do it again. If you have ever had a roof replacement, you will know how high of a barrier that is. But that is precisely why we want to shine a spotlight on the employees that make it all happen and Zaida is the perfect example of that. We're thrilled you are on our team, Zaida, and even more thrilled everyone thinks you're as awesome as we think you are. Congrats, Zaida!
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